Privacy policy

Privacy Policy

Last updated: September 1, 2026.

Mauna is an online store that sells home objects to customers in the United States. This policy explains what information the store collects, why it collects it, who it is shared with, and what you can ask us to do about it. It is written to be read, not to be skipped.

Who is responsible

Mauna operates this store and is responsible for the personal information described here. You can reach us at contact.maunahq@gmail.com about anything in this policy.

What we collect

When you browse. Our platform records the pages you visit, the device and browser you use, your approximate location derived from your IP address, and the site that referred you. This happens through cookies and similar technologies.

When you order. Your name, shipping address, email address, and phone number if you provide one. We also record what you bought and when.

When you pay. We do not see or store your full card number. Payment details are handled directly by the payment provider you choose at checkout. We receive only a confirmation that payment succeeded, plus the billing name and address needed to match the order.

When you contact us. Whatever you write in your message, and the email address you write from.

Why we collect it

To take your order, charge you the correct amount, ship the object to the right address, keep you informed while it is in transit, honor the thirty-day guarantee, answer your questions, prevent fraud, and meet our tax and record-keeping obligations. We also use aggregate browsing data to understand which pages work and which do not.

Who we share it with

We share personal information only with the parties that make an order possible:

Shopify Inc. hosts this store and processes orders on our behalf. Shopify's own privacy policy applies to that processing and is available at shopify.com/legal/privacy.
Payment providers process your payment. Their own terms and privacy policies govern that transaction.
Our fulfilment partner and the carrier receive your name, shipping address, phone number where required for delivery, and the contents of the order — the minimum needed to pack it and get it to you.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We do not give your email address to anyone for their own marketing.

Cookies

This store uses cookies that are necessary for it to function — keeping your cart, remembering your session, securing checkout — and cookies that help us measure how the store is used. You can block or delete cookies in your browser settings; if you block the necessary ones, the cart and checkout will stop working.

How long we keep it

Order records are kept for as long as we are required to keep them for tax and accounting purposes, and no longer than necessary after that. Browsing data is retained according to our platform's standard retention periods. If you ask us to delete your information and we are not legally required to keep it, we will.

Your rights

Depending on where you live, you may have the right to:

know what personal information we hold about you and request a copy of it;
ask us to correct information that is wrong;
ask us to delete your personal information;
opt out of the sale or sharing of your personal information — we do not sell or share it, so there is nothing to opt out of, but the right stands;
not be treated differently for exercising any of these rights.

To exercise any of them, write to contact.maunahq@gmail.com from the email address you used to order, or tell us enough that we can find your order. We will respond within the time your local law requires. We may need to verify who you are before we act, so that nobody else can request your information.

Children

This store is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, write to us and we will delete it.

Where your information goes

Mauna is operated from Colombia, our platform is operated from Canada and the United States, and our fulfilment partner operates from Asia. Placing an order means your information will be processed in those places, under the safeguards our providers have in place.

Changes to this policy

If this policy changes, the new version will be posted on this page with a new date at the top. Continuing to use the store after that means the new version applies.