Everything about your order lives inside this site. You don’t need an app, a carrier website, or a phone call.
We’ll email you a six-digit code — no password to remember. Use the same email address you used at checkout.
Where your order is right now- PaidYou get a confirmation email in under a minute. It carries your order number, which starts with a #.Right away
- PackedYour objects and the free Thinker Figure go into one box, and the shipping label prints.1 to 3 days
- In transitTracking goes live the moment the label prints, and it updates on its own until the box arrives. Your unit number is emailed the same day.5 to 8 days
- DeliveredYour 30-day guarantee starts on this day, not on the day you ordered.Then 30 days
Those are calendar days, counted from the day you pay. Six to ten days end to end.
Three ways to find itSome orders spend longer than three days in packing, and Mauna does not let the tenth day pass in silence. If your order is going to be late, an email arrives with the real date before the tenth day — and if you would rather not wait, it is cancelled and refunded in full, no questions and no return to ship.
Sometimes a carrier scans a package once and then goes quiet for a while. That’s normal, and it usually resolves on its own. But you should never have to wonder alone.
- Write to us before you worrySend your order number. We open a trace with the carrier ourselves — you don’t have to call anyone.
- If it’s genuinely lostWe send a replacement or refund you in full. You don’t pay twice and you don’t pay shipping.
- If it says delivered but isn’t thereCheck with neighbours and the building entrance first, then tell us. We treat it as lost after 48 hours.
How long does it take in total?
Six to ten days from the day you order: 1 to 3 days to pack it, then 5 to 8 days in transit. These are calendar days, not business days. Every product page shows the window counted from today.
What happens if it takes longer than ten days?
You hear from us before the tenth day, not after it. The email carries the real date, and if that date doesn’t work for you, the order is cancelled and refunded in full.
I don’t have my order number.
It’s in the subject line of your confirmation email and starts with a #. If you can’t find the email, open your orders with the email you paid with — everything is listed there.
Can I change my address after ordering?
Yes, if the label hasn’t printed. Write to us as fast as you can. Once a box is with the carrier, we can’t redirect it.
Do you ship outside the United States?
Not yet. Every order ships to an address in the 50 states.
Will I pay customs or extra fees?
No. Domestic shipping, no customs, and no shipping line at checkout — the price on the product page is the price you pay.
Does the free gift ship separately?
No. The Thinker Figure travels in the same box as everything else.