Contact us

Write to us with the form on this page. It reaches a real person, not a queue, and it is the fastest way to get an answer.

  • We answer within one business dayMonday to Friday. Messages that arrive over the weekend get answered Monday.
  • Every message is readNo form letters and no ticket numbers.
  • You do not need an accountJust your email and your order number, if you have one.
Before you write

Most questions have a faster answer than we can type:

Where is my order?
Track your order with the number from your confirmation email.
I want to return something
Shipping and returns has the full 30-day process.
How do I take care of it?
The care guide covers cleaning, the cable and the light.
Why is this object here and not another?
The six conditions are published on The standard, together with what was rejected.
What to put in your message

If your message is about an order, these three things let us fix it in one reply instead of three:

  • Your order numberIt starts with a # and it is in the subject line of your confirmation email.
  • What happenedArrived damaged, arrived late, arrived wrong, or never arrived at all.
  • A photo, if something is brokenOne photo of the object and one of the box. We do not ask you to send anything back before we look.
If something went wrong, you are already covered

Every order carries a 30-day happiness guarantee. If the object arrived damaged or is not what the page described, we replace it or refund you, and you do not pay return shipping. You do not need to argue for it — just tell us what happened.

  • Damaged or not as describedWe replace it or refund you in full, your choice, and you keep the original.
  • You changed your mindStore credit for the full amount plus 10 percent, or the money back. Nothing to ship back either way.
Where we are

Mauna ships to all 50 United States. Orders leave in 1 to 3 days and arrive 5 to 8 days after that — six to ten calendar days end to end. There is no store to walk into. Every order is packed and shipped, and every box has a Thinker Figure in it.